Shipping Policy
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
In rare circumstances due to circumstances out of our control (inclement weather, service outages, or high volume of orders), there may be a slight delay. These are communicated by email.
Domestic Shipping Rates and Estimates
We offer discounted shipping on our orders and free shipping for orders over $50. Here’s a chart below that summarizes our shipping fees:
|
Shipping option |
Estimated delivery time |
Price |
|
0-5 LB |
3 to 5 business days |
$4.90 |
|
5-20 LBS |
3 to 5 business days |
$9.90 |
|
0-1 LB |
2 to 3 business days |
$4.90 |
|
1-5 LBS |
2 to 3 business days |
$9.90 |
|
0-20 LBS over $50 order |
3 to 5 business days |
FREE |
International Shipping
At this time, we only offer shipping to customers in the United States for purchases on this website. This will change in the near future. Please email support@frankieandpaisley.com if you would like to place an international order, as we can take manual orders.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@frankieandpaisley.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@frankieandpaisley.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@frankieandpaisley.com.
